Privacy Policy

Your privacy (GDPR)

At Eyelid Centre Ltd we are committed to the highest privacy standards. However you choose to interact with us, we will only collect data that is necessary for us to deliver the best possible service and ensure you are reminded about appointments or anything else relevant to your ongoing medical care. This policy provides detailed information on when and why we collect your personal information, how we use it and the very limited conditions under which we may disclose it to others.

Collection of your Personal Information

In addition to your basic contact information (name, date of birth, telephone numbers and your addresses/ Doctor’s name and address) we will collect other relevant details including current and past health and medication information, your Consultation results, medical referral letters, payment details and Questionnaire information. We may also store associated information received from other health care professionals as part of your ongoing medical care.

How we use this information

The information we collect about you is used to ensure we provide you with the best and most appropriate medical care. We use your contact information to respond to queries from you. We may occasionally contact you to ask for your feedback on the care we have provided. We do not store any details about your Bank or credit/debit cards

Our policy on storage, processing and retention of your information.

We retain your information for as long as reasonably necessary to provide any continuation of medical care and to maintain records to relevant, compulsory medical organisations’ scrutiny and to satisfy tax and other legal requirements.

How and when we may share your Personal Information

Where necessary we may disclose your information to health care professionals including the NHS. We may also pass information to external agencies and organisations, including the police, for the prevention and detection of fraud and criminal activity. Should any claim be made, we may pass your personal information to our insurers and if our business is wholly or partially transferred to a third party, your personal information may be one of the transferred assets.

Your rights with respect to the Personal Information we hold

You are entitled to access the personal information that we hold on you; any such request should be made using our contact details below. If any data we hold is inaccurate, this will be corrected promptly on request. In certain circumstances you can request that we erase your data which we will do where this would not prevent us meeting our legal and regulatory obligations.

Updating your communication preferences

You may ask that we do not send you communications using any of the contact details we hold on our records, this may include your email, SMS, telephone and postal information. You may also request we restrict our communications to clinically necessary messages. Your personal preferences can be changed at any time by using the link at the end of every email and SMS message we send or by using our contact details below.

Use of Cookies

A cookie is a small text file containing information that a web site transfers to your computer’s hard disk for record-keeping purposes. A cookie cannot give us access to your computer or to your personal information. Most web browsers automatically accept cookies; consult your browser’s manual or online help if you want information on restricting or disabling the browser’s handling of cookies. If you disable cookies, you can still view the information on our web site, but the functionality of certain areas may be reduced.

Privacy Policy Updates

We reserve our right to make any changes and updates to this privacy policy without giving you notice as and when we need to. Our most up to date privacy policy is always available on our website.

Contacting us

You can reach Eyelid Centre Ltd by:

E mail : enquiries@eyelidcentre.co.uk , TELEPHONE: 01782 659022, POST: 2, Garfield Avenue, Hanford, Stoke on Trent, Staffs, ST4 8ES

Last updated: April 2018